8 Contact Center Supervisor (Remote) (Internal Only) Jobs in Martinsburg, WV
TechOp Solutions International is Hiring a Remote Contact Center Supervisor (Remote) (Internal Only)
Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
NOTE: This is a remote position; however, you must reside within 50 miles of zip code 25405Duties:
- Participate in efforts to improve overall performance
- Supervise and manage overall contact center operations:
- Workforce Management and schedule management
- Quality assurance
- Performance management
- Reinforce training and coaching contact center agents
- Direct customer support, when needed
- Engage with client and respond to Government requests
- Other duties, as assigned
- Bachelor's degree (BA/BS)
- Minimum of 2 years of contact center/ call center supervisor experience
- Minimum of 4 years of call center experience
- Strong understanding of Workforce Management processes
- Excellent communication and interpersonal skills
- Ability to identify training gaps and coach staff to improved performance
- Proficiency in CRM software and other contact center technologies
- Experience in managing telephony queues and performance metrics
- Strong problem-solving and conflict resolution abilities
Job Summary
Full Time
Business Services
$64k-87k (estimate)
06/26/2024
12/21/2024
techopsolutions.net
Arlington, VA
100 - 200
Business Services
Related Companies
The job skills required for Contact Center Supervisor (Remote) (Internal Only) include Call Center, Coaching, Problem Solving, Communication Skills, Quality Assurance, Conflict Resolution, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor (Remote) (Internal Only). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor (Remote) (Internal Only). Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
05/02/2022: Danbury, CT
The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
03/23/2022: Lebanon, PA
A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
03/04/2022: Beaumont, TX
A contact center supervisor oversees the day to day performance of contact center representatives .
05/07/2022: Salisbury, NC
Ensure agents understand and comply with all call center objectives, performance standards, and policies.
03/01/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
02/11/2022: Sacramento, CA
Be a social leader to foster optimism and promote culture change.
03/18/2022: Pine Bluff, AR
Ensure Proper Scheduling For Effective Call Center Management.
03/24/2022: Knoxville, TN
Like agents, call center managers require specialized training to meet the unique demands of the job.
05/04/2022: San Jose, CA
Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
02/24/2022: Bremerton, WA
Step 3: View the best colleges and universities for Contact Center Supervisor.
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