TechOp Solutions International is Hiring a Remote Senior Contact Center Agent (Remote)-(Internal Only)
TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. NOTE: This is a remote position; however, you must reside within 50 miles of zip code 25405Duties:
Participate in efforts to improve overall performance
Supervise and manage overall contact center operations:
Workforce Management and schedule management
Quality assurance
Performance management
Reinforce training and coaching contact center agents
Direct customer support, when needed
Engage with client and respond to Government requests
Other duties, as assigned
Requirements
Minimum of 3 years of experience as a contact center agent or in a higher role
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Proficiency in CRM software and other contact center technologies
Experience in workforce management software
Ability to provide effective training and coaching to new agents
Capability to manage high-stress situations and de-escalate aggravated callers