Are you a seasoned leader with a passion for making a difference in the lives of others? Join a dynamic team as the Director of Operations. In this pivotal role, you’ll drive customer success, shape the future of the company’s services, and lead a team committed to transforming lives.

Key Responsibilities:

As the Director of Operations, you will:

• Lead with Impact: Oversee the customer-facing operations in New York, including Customer Service, Provider Support, Escalations, Implementations, Enrollment, Quality Improvement, and Fulfillment.
• Drive Revenue and Growth: Partner with major state clients to forecast referral projections that directly contribute to revenue goals. Your strategic insight will be crucial in expanding services and growing the business.
• Inspire and Develop Teams: Manage the largest operations team, dedicated to supporting prospective consumers. You'll implement and manage organizational structures that maximize productivity and service excellence.
• Be a National Leader: Stay at the forefront of industry trends and best practices in Information & Assistance and support brokerage. Represent the company in national forums and be a subject matter expert, providing consultation both internally and to state/client partners.
• Foster Cross-Functional Collaboration: Work across departments to implement best practices and tools that enhance the effectiveness of service delivery. You'll also establish metrics for success, ensuring accountability and measurable outcomes.
• Innovate and Strategize: Contribute to business development activities, helping to win new contracts through innovative use of Information & Assistance services. Your strategic input will also be vital in improving overall organizational effectiveness.
• Represent and Advocate: Act as the face of the company in client meetings, conferences, and other forums, advocating for the advancement of Information & Assistance services.
• Ensure Compliance and Quality: Maintain compliance with contractual requirements and lead quality management, audit, and process improvement initiatives. Your attention to detail will ensure the company upholds the highest standards in all aspects of work.

Required Skills:

• Proven leadership and management experience with a strong track record of success.
• Expertise in strategic planning, resource allocation, and coordination of cross-functional teams.
• Strong relationship-building skills with federal, state, and local agencies.
• Ability to analyze data, forecast opportunities, and drive cost-saving strategies.
• Exceptional communication skills, both written and verbal.
• Ability to work independently and manage multiple projects simultaneously.

Qualifications:

• Education: Bachelor’s degree required; Master’s degree preferred in Business Administration, Healthcare Administration, Social Work, or related field.
• Experience: 15 years of senior healthcare management experience, preferably in service delivery through case managers or I&A providers, with 5 years of demonstrated supervisory experience.

TechTalent Squared is committed to equal opportunity employment for all employment practices, including hiring, training, compensation, benefits, promotion, termination, transfers, and reductions-in-force, for all individuals without regard to race, religion, color, national origin, sex, age, disability, veteran status, genetic information, sexual orientation or gender identity, or any other status under applicable law.