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Techwish is seeking a Service Desk for a long term contract engagement with one of it's esteemed clients in Saint Paul, MN. This is an onsite hybrid position that requires consultant to work 2 days from office.
Role: Service Desk
Location: Saint Paul, MN
Duration: 24 Month Contract (Onsite-Hybrid)
Expected Pay Rate on W2/C2C:
Preferred Qualifications:
Previous experience supporting voice, data networks, and telecommunication consulting.
Knowledge of Call Center design and implementation, including auto-attendants, ACD's, and routing policies.
Experience provisioning, configuring, and maintaining a Private Branch Exchange (PBX) phone system and Voice over Internet Protocol (VoIP) phone system.
Proficiency with multiple operating systems.
Self-directed individual with impeccable attention to detail.
Ability to learn new computer applications quickly.
Strong troubleshooting abilities.
Duties/Responsibilities:
Consult with customers and assist users with inquiries related to the network
Assess user technical needs in voice and data communications and provide technology solutions.
Explain the features and costs of various services and arrange to deliver appropriate technical services.
Track requests and correspond with customers via an enterprise ticketing system.
Assist customers with billing and database issues.
Serve as an escalation point for staff regarding sensitive, unresolved and/or complex voice and data network services-related issues.
Provision, configure, troubleshoot, and maintain:
Network switches and ports
Voice lines and equipment
Call center features, such as Automatic Call Distribution (ACD), Auto Attendants (AA), and reporting.
Monitor incident resolution to meet service level expectations.
Create, document, and implement new solutions for our knowledge base.
Continually build knowledge of new products and service offerings to provide practical advice and guidance to users.
Perform a variety of special projects, including but not limited to voice and data usage reporting, documentation, sharing of information, and training of peers to maintain skill levels relative to current and emerging technologies.
Regards,
Vaishnavi Kolthur
Full Time
$55k-69k (estimate)
06/27/2024
08/26/2024
techwish.com
Sterling, VA
<25
The job skills required for Service Desk include Troubleshooting, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk positions, which can be used as a reference in future career path planning. As a Service Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk. You can explore the career advancement for a Service Desk below and select your interested title to get hiring information.