Responsibilities:

• Provide hands-on leadership to effectively manage sensitive service issues and potential crises on social channels
• Provide direction and development to Social Media Analysts
• Demonstrate sound judgment in decision making, appropriate communication methods and team member support
• Collaborate with leaders and colleagues across organizations in the investigation and handling of high-profile sensitive issues for corporate reputation purposes
• Support leaders with rapid response communication related to volatile and fast-moving issues with tight deadlines
• Create, maintain and embrace a highly positive work environment
• Guide team members in the assistance of past, future and current issues to mitigate potentially brand damaging attention

Job Requirements:

• Social Media Brand Management experience required
• Bachelor’s degree in marketing, communications, or related field or equivalent experience/training
• Bilingual Preferred (Spanish)
• Excellent written and verbal communication skills
• Strong project management skills
• Outstanding organizational, time management, creative thinking, and problem-solving skills
• Exceptional interpersonal, collaborative and problem-solving skills
• Excellent leadership skills to lead colleagues in a complex and constant changing environment
• Ability to effectively adapt to changes, embrace new ideas and motivate others
• Ability to prioritize and handle multiple tasks effectively
• Strong initiative and solid judgment abilities/skills
• Ability to work varied hours, including nights, weekends and holidays