Software Specialist

Position Title: Zoho Technology Specialist

Position Location:

• 1st preference - Hybrid 3 days in office - 2 remote in Naples FL
• 2nd preference - fully remote

Schedule:

• Working Hours: 8:30-5:30 EST - flexible if different time zone
• Travel: Possibly a week a quarter - less than 10%
• Days of the week: M- F 40 hours
• OT: No OT but possibility of flex time - infrequent if at all

Intended length of Assignment:

• 10/21/2024 - 10/17/2025
• This position is contract with the right to hire if a need becomes available. Manager will only look at candidates that are open to converting to a full time employee. We will not sponsor work visas if the decision is made to hire the contingent worker.

Initiatives/Projects:

• Sales pathing and workflow automation

Impact/Function this role has within the bank/LOB:

• Merchant payment provider - increases revenue

Industry background:

• Technology background required

Roles and Responsibilities:

• Zoho One Administration: Manage, configure, and optimize the full suite of Zoho One applications, ensuring seamless integration and functionality across all platforms. Configure and customize Zoho applications to align with business processes, including module customization, workflow automation, blueprint creation, and data management. Develop and maintain advanced dashboards and reports in Zoho Analytics to provide insights and support data-driven decision-making.
• Deluge Scripting: Strong expertise in Zoho Deluge scripting to create and manage complex automation processes. Create and maintain automation scripts using Zoho Deluge to streamline business processes and automate repetitive tasks.
• Automated Workflows & Blueprints: Design and implement automated workflows and blueprints to enhance efficiency and ensure consistency across processes.
• Business Requirements: Work closely with department head and stakeholders to understand business requirements and translate them into technical configurations, workflows, and reports within Zoho applications.
• Documentation: Work closely with department head and stakeholders to produce a data dictionary to be used as the control center for all terms, formulas, and KPI’s for the organization.

Must Have Technical Skills:

• Managing and configuring Zoho One products, including Zoho: CRM, Desk, Sign, Projects, Sprints, Analytics, Billing, Inventory, Books, and other related applications

Flex Skills/Nice to Have:

• Experience with other CRM and ERP platforms, experience with programming languages, experience working with databases

Soft Skills:

• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues within the Zoho ecosystem.
• Communication: Excellent written and verbal communication skills, with the ability to clearly convey technical information to non-technical stakeholders.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy and consistency in configurations, workflows, and reports.

Education:

• Required bachelor's degree in a technical/analytical field in addition to relevant work experience
• Zoho Certified Administrator or Developer nice to have

Years of experience:

• Level 1; 1-3 years