Epic MyChart & Epic Cheers Analyst II

New York, NY

Hybrid - 3 Days in Office (based in NYC)

Join our Client's Epic IT team as a MyChart and Cheers/CRM Application Analyst II. In this critical role, you will create and support a best-in-class patient experience. Your expertise and your contributions will have a direct impact on our patients and our clinicians.

You will be responsible for enhancing, maintaining, and supporting our Epic MyChart patient portal. You will leverage your expertise in Epic MyChart to perform in-depth analysis of patient and HSS staff workflows and provide informed recommendations and solutions that meet business requirements and create a stellar patient experience.

You will build and support the Epic Cheers/ CRM module to allow us to better support our engagement with existing patients and prospective patients. You will be primarily responsible for building out the Cheers module, implementing and maintaining CRM workflows.

You will demonstrate a strategic understanding of business operations, work with the Epic project teams, stakeholders, subject matter experts, and end-users to tailor the system to best fit the hospital's needs.

Key Responsibilities:

• Exhibit strong problem-solving abilities. Analyze and document complex use cases, business requirements and workflows. Develop and offer various recommendations and solutions backed by strong logical reasoning.
• Review and assess the impact of changes and enhancements and makes recommendations for the best course of action. Speak to the pros and cons or the thought process leading to recommendations made.
• Effectively deliver small individual or application-specific projects. Estimate tasks accurately. Report, escalate, and mitigate risks and issues appropriately.
• Communicate effectively across all teams and stakeholders at various levels within the organization.
• Collaborate effectively with Epic personnel using Sherlock or other appropriate tools

• Challenge existing ideas and develop and champion new ones that add value to the organization.
• Identify opportunities for organizational change, product improvements or process improvements. Proposes solutions and initiates steps to implement improvements.
• Provides excellent customer service to patients, stakeholders, and other users. Performs warm handoffs between support teams and communicates timely updates. Maintains a positive attitude and communicates with customers with empathy.
• Keeps quality as a central part of the development process. Follow all quality assurance processes, including change management and testing efforts with some supervision.
• Provides on-call support on a rotating basis.
• Demonstrates enthusiasm, commitment to excellence, and high standards of professional conduct.
• Engage in continuous learning to expand knowledge in healthcare IT.
• Demonstrate advanced proficiency in MS Office suite and project management applications.
• Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Epic users
• Lead, facilitate, and participate in user meetings, in-services, and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
• Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned

• Ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions
• Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
• Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
• Remain current on Epic technologies and obtain certification in Epic applications as warranted
• Research best practice and implement leading practice standards

Minimum Requirements:

• Bachelor's Degree (BA/BS) or equivalent. Advanced degree preferred
• Minimum of (3) three years of demonstrated "build", implementation and upgrade