Company Overview:

Tekcard Payments is a leading nationwide payment card processing company, providing innovative solutions for businesses of all sizes. We specialize in seamless payment processing, ensuring smooth transactions and enhanced customer experiences. Join our dynamic team and contribute to our mission of delivering exceptional customer service and technical support.

Summary of the Role:

We are seeking a dedicated and versatile Customer Relations Associate for a full time position who will provide both general support to our valued customers. As a key member of our team, you will assist customers with account-related issues and help onboard new clients. This is an exciting opportunity to join a fast-paced industry and make a meaningful impact in the payment processing space.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing exceptional service and support.
• Resolve account-related inquiries, such as billing discrepancies, transaction disputes, and statement reconciliations.
• Guide and support new clients through the onboarding process, ensuring a seamless transition to our payment processing services.
• Maintain accurate and up-to-date customer records and documentation of interactions in our customer relationship management (CRM) system.
• Collaborate with internal teams to address complex customer issues and escalate matters when necessary.
• Continuously enhance product knowledge and stay updated on industry trends and advancements.

Qualifications:

• Proficient in Microsoft Word, Excel, and Outlook.
• Highly organized with excellent time management skills, capable of multitasking and prioritizing effectively.
• Strong problem-solving abilities, demonstrating resourcefulness and initiative in finding solutions.
• Excellent verbal and written communication skills, with a friendly and professional phone demeanor.
• No prior experience in the payment processing industry required; comprehensive training will be provided.
• Previous experience in general customer support within any industry is a plus, showcasing a customer-focused mindset and ability to handle inquiries effectively.

Join our dedicated team at Tekcard Payments and embark on an exciting career that combines technical and general customer support. We offer competitive compensation, benefits, and opportunities for growth and development within our organization.