About Tekmetric
Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation-and above all-a service-mentality that puts customers first.
Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.
We're looking for hungry candidates to help us strengthen our industry-leading team. We're building our software to be more intuitive. We're building more integrations that make our customers' lives easier. We're building better internal processes to make our globally distributed organization run more smoothly. We're building stronger relationships with the best and brightest partners in our industry.
Our customers love our products. We love serving them. And we love the journey we're on together.
Come build with us!
What You'll Do
In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales & Customer Success team's ability to deliver on revenue & Customer health goals.
Your main objective will be to optimize sales and customer success processes, driving efficiency through automation and technology, and ensuring data integrity across systems. You will report directly to the VP of Revenue Operations and work closely with team members to define goals, strategies, and tactics, as well as implement scalable, repeatable processes.

• Configure and manage business tools to optimize their use in our team's workflows, ensuring they are aligned with our process improvement goals.
• Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value.
• Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements.
• Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions.
• Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics.
• Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement.
• Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy.
• Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization.
• Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.

What You'll Bring

• 5 years of professional experience in an advanced analytics or Customer operations role; prior experience with SaaS a plus
• Experience developing strategies to scale revenue teams to meet the needs of our customers.
• Strong analytical skills with proficiency in data analysis and reporting tools (e.g. Google Sheets, Excel, Tableau, Looker) preferred
• Experience with CRM systems (e.g., HubSpot, Salesforce) and customer success platforms (e.g., ChurnZero, Zendesk, Gainsight) preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels
• Detail-oriented with a strong focus on accuracy and quality
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Demonstrate a passion for designing scalable, repeatable processes and programs.

Who You Are
Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter:
• You have a love of building something new or improving on current processes and care about making a positive difference.
• We're all entrepreneurs:
• You love learning new things and are comfortable working in a startup-like, dynamic environmentmoving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
• Yes before no:
• You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other:
• You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

What We Offer:
Healthcare Insurance and Leave:

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for all of life's moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Excellent Medical, Dental, Vision and Prescription Drug Coverage

Financial Benefits:

• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered STD, LTD, Life and AD&D Insurance Programs
• Up to $60 monthly for wellness expenses and activities
• Education Assistance- includes undergraduate/graduate courses and continuing education

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.