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Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. Are you ready to test your abilities as Unified Communications Engineer in a sophisticated enterprise exploitation environment? Join a dedicated team supporting the UDS contract at NGA.Collaborate with customer management staff and management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.
Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives.
Take ownership of support issues and work towards successful resolution with customers.
Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
Oversee the daily operations of approximately 18500 customer phones across multiple systems, ensuring efficient and reliable performance.
Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.
Contributes to completion of specific engineering programs and projects.
Develops solutions to a variety of complex engineering problems.
Perform complex systems design, development, and integration from the start of a systems life cycle to the end.
Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
Performs complex systems modeling, simulation, and analysis.
Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems.
Prepares and maintains documentation for processes and procedures related to engineering projects.
Maintains current knowledge of rapidly changing technology.
May coach and provide guidance to less-experienced professionals.
May serve as a team or task lead
Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Education/Experience:
Strong understanding of Unified Communications design, requirements, and functions.
Expert-level technical proficiency in Unified Communications system administration.
Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
Coordinate with source data custodians to understand the data required for specific requirements.
Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
Conduct integration proof of concept testing as required.
Provide weekly status reports to managers and stakeholders.
Strong expertise in WAN network facilities and protocols.
Demonstrated attention to detail and a logical approach to manipulating large data sets.
Excellent interpersonal, oral, and written communication skills.
Full Time
$97k-117k (estimate)
06/08/2024
06/07/2025
The job skills required for Unified Communications Engineer include Written Communication, Collaboration, Computer Science, Systems Engineering, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Unified Communications Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Unified Communications Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Unified Communications Engineer positions, which can be used as a reference in future career path planning. As an Unified Communications Engineer, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Unified Communications Engineer. You can explore the career advancement for an Unified Communications Engineer below and select your interested title to get hiring information.