42 Customer Service Manager Jobs in Pawtucket, RI
Teknor Apex Company is Hiring a Customer Service Manager Near Pawtucket, RI
** Customer Service Manager**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01467 Showing 1 location Rhode Island
Teknor Apex | RI Location
505 Central Ave.
Pawtucket, RI 02861, USA
Rhode Island
Teknor Apex | RI Location
505 Central Ave.
Pawtucket, RI 02861, USA
**Job Details**
**Description**
When Alfred Fain founded a small Rhode Island tire store in 1924, at the time no one could have predicted how Teknor Apex would become an international custom compounder sought out by companies around the world. After a nearly hundred-year journey thats carried us through acquisitions and expansion, we now have nine U.S. locations, as well as operations in Belgium, Singapore, Germany, and China.
Throughout this global expansion Teknor has remained a privately held company, and today Fains grandson sits at the helm, maintaining the familys tradition of fostering deep employee and customer relationships. These relationships are what allow ustogetherto deliver customized compound solutions and help our customers create better products.
Manufacturing is a team sport and we work together to achieve our goals. ~Jon Fain, CEO
**Join the team behind our custom compounds.**
We have an exciting opportunity for a Customer Service Manager.
Responsible for managing personnel, proving training and people development in partnership with the other CS managers. Provides guidance and support, and problem solves for internal and external customers. Utilizes negotiation and decision-making skills to promote, build and maintain positive working relationships and ensure customer satisfaction.
* Manages personnel, training, work delegation and daily problem resolution.
* Prepares and gives annual performance appraisals; interviews and makes recommendations for hiring.
* Supports the assigned business unit and their commercial teams, to resolve daily customer issues and identify strategic solutions for key customers
* Collaborates with other departments on projects and problem resolution.
* Partners with IT to define order management system needs and customer requirements Assists in system implementations, roll out and training.
* Participates in S&OP meetings, providing customer service updates and reporting on time metrics
* Works with sales and industry managers to support development of new business or existing business growth opportunities.
* Collaborates with Logistic team to resolve service issues and improve customer satisfaction.
* Performs additional duties and responsibilities as assigned.
**Education and/or Work Experience Requirements:**
* Four-year degree or equivalent experience
* Position requires between 4-6 years customer service experience.
* Ability to lead and influence team members to support company or departments goals
* Analytic ability and inductive thinking, to make decisions, drive change and promote continuous improvements.
* Strong team building skills and the ability to create a positive working atmosphere.
* High degree of interpersonal communications skills and the ability to contribute insight relative to a process or product.
* Position assumes managerial responsibility for assigned business units and the teams who support them
* Position has no budget or revenue responsibilities.
**Qualifications**
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Job Summary
Full Time
$91k-119k (estimate)
06/25/2024
07/14/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
