19 Desktop Support Jobs in Baltimore, MD
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TEKsystems c/o Allegis Group is Hiring a Desktop Support Near Baltimore, MD
Job Details
Our client is seeking to hire a Sr. Desktop Support Analyst to help support the firm's move to the VDI. This person will be responsible for helping walk users through post deployment support issues. They will also be responsible for assisting with other tickets that this team receives relating to more general IT support. This person must have some sort of experience working with Virtual Machines- Thin Clients.
The primary focus of these roles will be to provide technical support and issue resolution. These users consist of executives and financial traders so there is a heightened expectation on the support being provided.
Job Duties:
-Provide excellent customer service and problem resolution for all escalated issues from the Enterprise IT Helpdesk
- Provide in-person desktop support for Windows 10 Operating Systems, Microsoft Office Suite, Microsoft Outlook / Exchange, HP hardware, printers and peripherals, Microsoft Teams
- Perform both hardware and software installations, as well as, replacing leased PC hardware
- Provide support for various mobility devices including iPhones, iPads, etc.
- Demonstrate expertise in a Windows OS environment and advanced troubleshooting skills
- Possess basic knowledge of networking concepts
Skills:
Desktop Technical Support, Windows 7/Windows 10, Powershell Scripting and Outlook, virtualization, vmware
Top Skills Details:
Desktop Technical Support, Windows 7/Windows 10, Powershell Scripting and Outlook,virtualization,vmware
Additional Skills & Qualifications:
VXrail and Citrix experience are a plus.
Communication is critical, professionalism, organization.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary
Full Time
$53k-66k (estimate)
06/22/2023
06/29/2024
The job skills required for Desktop Support include Troubleshooting, Customer Service, Technical Support, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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