Top Skills' Details
1. 1-3 years Customer Interfacing- User Support
2. Experience w/Windows Desktop Administration/Support. (They are running Win10)
3. Strong troubleshooting - L2 calls such as excel freezing, monitor is dead, blue screen PC.
This is for the new asset management team under Amir, they will be turning burning laptops and some troubleshooting on the side when no new laptops/old ones are ready to be worked on.
Job Description
Turn and Burn old out of commission laptops for internal IT at RSM. Below is what they could be doing if troubleshooting is needed outside of the basic project.
Responsible for maintenance and internal support of PCs, printers, servers, and related equipment. Majority of support will be face to face, but will also include remote support.
Provide level 2 end user support including but not limited to:
Monitor and respond timely to support tickets in the ITC queue(s)
Document Service Desk ticket tech notes for escalation or resolution of service requests
Assist with Service Desk tickets in the regional ITC queue in supporting all locations in the region/company
Send Corporate IT communications to internal customers
Support and maintenance of PCs including but not limited to:
Complete PC setup and deployment for new employees using standard hardware, images and software
Train new employees on the use of PC and other networked equipment using standard training documents
Assign users and computers to proper business groups in Active Directory
Perform timely workstation hardware and software upgrades
Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional ITC
Coordinate with authorized vendor for PC hardware repair
Monitor and remove virus, spy-ware, and other non-authorized software
Maintain and/or coordinate PC hardware inventory
Order and purchase standard equipment and software through approved vendors
Support firm software
Support Desktop Management with post - mass deployment issues of standard software
Provide IT support for local software within their region. May coordinate support with a Product Champion
Upgrade local server software as necessary
Maintain network file and printer server
Provide phone support in centralized VoIP locations
Additional Skills & QualificationsCustomer service, reliability, organizational skills
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.