One of our clients who's a major competitor in their industry is looking for a level 2 support technician to join their team. This will will require local travel with a company vehicle, but also will provides experience working in a large environment and the ability to grow professionally. Additional details are below:
Description:
This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the resolution of tier 2 and 3 hardware and software issues. They also need to assist with the install on of new equipment and operating systems, and upgrades to existing computer equipment. Furthermore, this individual will be working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function, this position reports directly to the field IT supervisor.
Diagnosing hardware and software issues, working reviewing tickets and attempting to resolve remotely. Successful candidate will have a significant amount of leeway to schedule the work as they deem necessary. Driving is a significant component of this position. It supports numerous field locations in the birmingham area and Locations include Jefferson County and most of Shelby County.
Must have Skills
Must demonstrate "Our Values" behaviors of safety first, unquestionable trust, superior performance, and total commitment
Must demonstrate the following behaviors: customer focus, teamwork, communication, problem-solving, adaptability, decision making, self-awareness, continuous learning and business acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously
Team-oriented with a strong work ethic
Ability to work independently of direct supervision
Technically adept with the ability to diagnose and resolve computer hardware issues
Familiarity with and ability to resolve issues in the Windows 11 operating system
Ability to lift 50 pounds
Nice to have Skills
Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels
Strategic thinker that can embrace, influence and lead change
Stays abreast of new technologies and techniques in the market
Must be flexible and able to change directions quickly and comfortably
Understanding of a variety of hardware and display standards
Skills:
break fix experience, printer support, software support
Top Skills Details:
break fix experience, printer support, software support
Do you have 2 or more years of experience backing up and reimaging personal computers?
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.