Description:
The right fit will have EXCELLENT customer service and interpersonal skills
This individual will be one of 17 individuals on the Service Desk team. This group is a Tier I/II Service Desk so the ability to handle higher level end user questions is important.
Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity troubleshooting ability are needed - these are the most common issues.
Process oriented individuals work best on this team - This client of TEKsystems adheres to ITSM/ITIL practices. Having a good understanding of KPI (definition below) is CRITICAL.
A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, while government might consider unemployment rates.
The culture within the team and at the clients is very strong - there is very limited attrition because the client is a great company to work for. There is upward mobility within the company due to the size and growth of the client.
The team had a 96.8 Customer Satisfaction rating from their last end user survey - this is outstanding and a testament to how passionate the team is about taking care of end users. There is a high sense of accountability within the team.
There is a 3 week training period to get familiarized with clients environment.
Skills:
Support, Troubleshooting, Service desk, Windows 10, Active directory, Office 365
Top Skills Details:
Support, Troubleshooting, Service desk, Windows 10,Active directory, Office 365
Additional Skills & Qualifications:
1 -2 years of Phone Support experience
Strong knowledge of Windows 10 and Office 365
Network, Printer and VPN Troubleshooting experience is needed
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.