Job Overview
This position will be responsible for providing support to our customers . This position requires the availability to work 12:00PM-9:00PM EST, 2:00PM-11:00PM EST, and 9:00AM- 6:00PM. May include Saturdays.
Job Duties
Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.
Collaborate closely with other departments to escalate and resolve complex technical issues promptly.
Provide exceptional customer service through phone, email, chat, etc.
Become an expert on both financing and sales/operations workflows
Be a knowledge resource and an escalation point for our customers
Provide solutions to problems while educating and training our customers
Document customer interactions with accurate and detailed interaction logs
Serve as a voice of the customer and work with the team to improve our program and processes
Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
Proactively escalate potential issues or anomalies to management
Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
Create a positive work environment through collaborating with direct teammates and internal stakeholders
Preferred Qualifications
Previous helpdesk or software support experience, preferably in the solar industry
Strong proficiency using SaaS software
Proactive and solution-oriented
Experience in solar or motivated to learn more about the solar industry
BA/BS degree or equivalent practical experience
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.