Description
Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems, including, but not limited to:
Experience troubleshooting Windows 10 OS and Windows 11 OS.
Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices.
Provides telephone support related to networking or connectivity issues.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Provides basic diagnosis, analysis and resolution of issues and customer(s).
Independently images and or reimages equipment in preparation for deployment.
Experience with Microsoft Intune preferred but not required
Experience with Microsoft Windows Autopilot preferred but not required
Skill Required / Desired
Experience troubleshooting Windows 10 OS and Windows 11 OS. Required
Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices. Required
Experience providing telephone support related to networking or connectivity issues. Required
Experience Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required
Experience providing basic diagnosis, analysis and resolution of issues and customer(s). Required
Experience independently imaging and or reimaging equipment in preparation for deployment. Required
Experience with Microsoft Intune Highly desired
Experience with Microsoft Windows Autopilot Highly desired
Enterprise Req Skills
Helpdesk,Desktop,Configuration,applications support,Imagining,Intune,Autopilot,Win 10 or 11,Excellent interpersonal skills
Job Title
Tier 2 Desktop Technician
Top Skills Details
Experience troubleshooting Windows 10 OS and Windows 11 OS. Required
Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices. Required
Experience providing telephone support related to networking or connectivity issues. Required
Experience Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required
Experience providing basic diagnosis, analysis and resolution of issues and customer(s). Required
Experience independently imaging and or reimaging equipment in preparation for deployment. Required
Experience with Microsoft Intune Highly desired
Experience with Microsoft Windows Autopilot Highly desired
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.