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Patient Services Representative/Call Center Operator
$37k-47k (estimate)
Full Time
2 Days Ago
Midwest Eye Care PC is Hiring a Patient Services Representative/Call Center Operator Near Omaha, NE
Description
Midwest Eye Care is looking for a Call Center Operator at our location at 13500 California Street in Omaha, NE.
Full-time, Monday - Friday
8:00am - 5:00pm
In this role YOU will:
Outstanding candidates will have:
Midwest Eye Care is looking for a Call Center Operator at our location at 13500 California Street in Omaha, NE.
Full-time, Monday - Friday
8:00am - 5:00pm
In this role YOU will:
- Answer and triage patient phone calls and direct them appropriately in an ophthalmology practice with 6 different locations across the Omaha metro area, Council Bluffs and Fremont.
- Route all non-patient incoming calls appropriately within the practice.
- Schedule and reschedule appointments according to office guidelines.
- Serve as a liaison between the patient, and various departments.
- Documents in the electronic patient record.
- Respond to and handle various requests for medical records.
- Upon request, provide copies of eyeglass prescription(s) to third parties.
- FREE routine eye exams
- FREE lenses and eyeglass frames at reduced cost
- 401(k)
- Health Insurance
- Dental Insurance
- Paid time off
- Life Insurance
- Health Insurance
- Health Savings Account
- Short Term Disability
- Paid Holidays
- Sick leave buy program at 135% of pay
Outstanding candidates will have:
- Excellent verbal and written communication skills.
- The ability to identify, analyze, and solve patient concerns.
- Experience delivering positive professional phone customer service experience at all times.
- The ability to navigate in Microsoft applications, including Outlook, Word and Excel.
- This position requires a minimum of a high school diploma/GED
- Willingness to learn the optical environment.
- Ability to sit for extended periods of the work day.
- Successfully complete a background check which includes an education verification
- Successfully complete drug testing.
Job Summary
JOB TYPE
Full Time
SALARY
$37k-47k (estimate)
POST DATE
07/01/2024
EXPIRATION DATE
07/16/2024
HEADQUARTERS
PEKIN, IL
SIZE
<25
FOUNDED
1994
CEO
JAMES FARRELL MD
REVENUE
<$5M
INDUSTRY
Ambulatory Healthcare Services
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