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Call center representative
TEKsystems Salt Lake, UT
$37k-47k (estimate)
Full Time | Business Services 5 Days Ago
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TEKsystems is Hiring a Call center representative Near Salt Lake, UT

A Management Services company is hiring multiple Customer Service Representatives to join the team for a great Opportunity in West Valley City, UT! This position will be Hybrid Remote and will provide equipment!

Responsibilities :

Taking 30-40 inbound calls a day in a que

Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.

Pinpoints needs for modification or changes in program design and administrative procedures.

Records employee enrollment in benefits.

Explains and interprets more complex aspects of company insurance programs to employees and dependents.

Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

Qualifications :

High School diploma or GED is required

1-2 year of Customer Service experience (can be in person or over the phones)

Computer Skills (be able to navigate MS Office, work through multiple tabs, understand webex)

If Interested :

Please apply to the job application and email Derek at Dmautz @teksystems.com

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-09-09

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$37k-47k (estimate)

POST DATE

09/12/2024

EXPIRATION DATE

12/08/2024

WEBSITE

teksystems.com

HEADQUARTERS

HANOVER, MD

SIZE

1,000 - 3,000

FOUNDED

1983

TYPE

Private

CEO

JAY ALVATHER

REVENUE

$3B - $5B

INDUSTRY

Business Services

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The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

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Previous call center experience preferred but not required.

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Step 3: View the best colleges and universities for Call Center Representative.

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