Position is FULY remote. Must need a quiet space at home.

Pay:$19-21 DOE

Description:

Perform outbound calls

Answer incoming customer telephone calls

Work across multiple programs and phone lines and ability to transfer calls

Promote participation in energy efficiency programs that the customer may qualify for

Address and resolve customer inquiries, regarding products, services, billing, etc.

Establish and maintain positive working relationships with customers by ensuring a high level of customer service

Address and resolve customer complaints and make recommendations

Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer

Follow-up on customer calls not immediately resolved

Provide accurate and timely information regarding the status of customers’ application and rebate checks

Enter all required information into computerized systems to create and maintain the customer database.

Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed

Communicate with customers via alternative media

Reliable and predictable attendance and punctuality

Additional Skills & Qualifications:

High School diploma or equivalent

Associates Degree - Preferred

2 years of previous call-center customer service experience

Strong customer service and communication skills

Must be able to handle a wide work variety and work in a fast-paced environment

Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

Ability to identify and resolve project application issues with customers and trade allies

Knowledge of program parameters and levels of service

Proficient in Microsoft Office, specifically Word, Excel and Outlook

Strong data entry skills in entering information in tracking systems/databases

Ability to communicate effectively, both verbally and in writing with customers, clients and employees

Ability to analyze and interpret data and solve practical problems

Knowledge of mathematical concepts such as fractions, percentages and ratios

Proficient in English and Spanish - Preferred

Ability to work flexible hours. Must be available evenings and weekend hours as needed.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company:
TEKsystems

About TEKsystems:

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company Size:
5,000 to 9,999 employees

Industry:
Staffing/Employment Agencies

Founded:
0

Website:
https://www.teksystems.com/en/