Target Start Date: 7/22
Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting customers with new and existing claims, promoting our client’s preferred provider programs, and ensuring excellent service delivery. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply!
Responsibilities

• Assist customers with new and existing claims, providing accurate information and resolving inquiries promptly.
• Promote participation in our client’s preferred provider programs and services, emphasizing their benefits.
• Handle telephone inquiries in accordance with the position description, maintaining professionalism and empathy.
• Adhere to call strength audit guidelines, ensuring high-quality interactions with customers.
• Actively seek to increase product knowledge by utilizing internal resources, including KM and SCO Intranet pages.
• Meet performance and dependability expectations set by management.
• Foster a positive and respectful environment that encourages engagement among team members.
• Be prepared to handle additional duties as required to support the team.

Additional Skills & Qualifications

• Secure and maintain state and non-resident licenses as necessary for the role.
• Be available for regular evening, weekend, and holiday coverage based on business needs.
• Possess excellent written and verbal communication skills.
• Demonstrate proficiency in Microsoft Outlook and Word.
• Commit to ongoing job-related training as assigned through ATLAS or other platforms.

Qualifications

• High school diploma or equivalent (some college preferred).
• Prior customer service experience is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Work Environment
Office Environment
Shifts Available
8:00AM-3:30PM Sunday 2:00PM-9:30PM Mon-Thurs
or
9:00AM-4:30PM Sunday 2:30PM-10:00PM Mon-Thurs
Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance (Starting Jan 1, 2024)
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Paid Vacation – you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role
• Holidays - 14 paid holidays observed and 2 additional floating paid holidays provided
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting
• Family support benefits including back-up care
• Competitive salaries and exceptional benefits
• Fitness and wellness reimbursement
• Employee community involvement

About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.