Customer Service Representative
Pay Rate: $17/hr ($18.50/hr for candidates bilingual in English and Spanish)
Monday-Friday Schedule
Estimated Start Date: 7/17
Location: Troy, Michigan (Hybrid Schedule after Training)
Description
○ Training schedule (fully on site) - 9:30am -6:00 pm Mon-Fri for the first 3 weeks
○ Shift after training - 10:00am-6:30pm
Responsibilities

• Will be handling about 50-80 inbound calls per day for one of two departments: Insurance Servicing or Mortgage.
• This person will be responsible for handling inbound calls pertaining to mortgage questions.
• Will receive questions from borrowers, insurance agents and financial institutions pertaining to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
• Outbound calls are also often necessary.

Must Have

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
• Efficient in using a windows PC computer and navigating their software system (super easy to learn)
• typing: at least 35 WPM
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
• **internet connection**
• Reliable transportation

About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.