Description : Job Qualifications

Job Qualifications

Education

High school diploma or equivalent.

Experience

• Customer service experience required
• 2 years of of customer service / call center required
• 1 year of healthcare call center / office related experience required
• Medicare / Medicaid Enrollment experience PREFERRED

Skills / Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Responsibilities : General Summary

The program offers person-centered care planning, service coordination, and support services for members receiving long-term care and / or home and community based services.

The Customer Service Representative will be in a call center environment handling high inbound call volumes, may do a few outbound calls to follow up for Medicare / Medicaid enrollment.

• Receiving, investigating, and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required if applicable

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-06-22