Job Description

Qualifications:
The reality today is that they will take anyone with a good attitude, good work ethic and will show up and is willing to work and learn.
People who come from a background or education where they have worked with their hands, provided customer service, worked outside typically work out much better than people with an IT or office background.
Day to day duties:
They will receive training on and be doing the following:
1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, smoke detectors.
3. Troubleshooting signal issues to ensure alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.
9. Maintaining accurate truck inventory of company products.
10. Provide top quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.