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Duration
3 month contract to hire
23/hour
Looking for someone with 1-2 years experience and IT background or schooling
Req Description
Description
Participate in extended training program meeting assessment requirements throughout assignment.
Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax and default.
Research and resolve inquiries in a call center/helpdesk environment.
Must be flexible with work schedule; assigned schedules may include early morning, day and evening shifts. Saturdays are a requirement.
Attendance and punctuality are crucial for this position.
Ability to use/follow structured EMpower schedules by returning from breaks and lunch at scheduled times to support team and business objectives.
Work in a highly competitive team environment adhering to key performance metrics with high emphasis on quality and productivity.
Provide first call resolution and root cause analysis on the help desk.
Interact with clients through telephone, email and chats.
Other duties as assigned.
Enterprise Req Skills
helpdesk,windows,troubleshoot
Job Title
Help Desk
Top Skills Details
1. Working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook).
2. Ticketing system experience (1 year s experience will suffice)
3. Previous Phone support experience via Help Desk (Ideally 2 years of experience)
External Communities Job Description
The company is growing rapidly and looking to build their team with more entry level Help desk technicians. They are willing to train someone who recently graduated from IT school or who is looking advance their skills in more of a corporate environment.
Work Environment
Business casual, great people, friendly open communication and excellent room for advancement. Lots of projects going on simultaneously.
Additional Skills Tags
Additional Skills & Qualifications
Experience working with Active Directory
Experience monitoring user access requests that need to be changed or added
Bachelor’s degree or equivalent work experience preferred
Strong work ethic
Strict adherence to work schedule times and deadlines
Successful completion of new hire training program
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Excellent Listening skills
Strong problem resolution skills
Excellent verbal and written communication skills
Business Qualification
Impact to the Internal/External Customer
Why is Position Open?
Business Challenge
At this moment the team right now doesn\'t have the bandwidth to support the 2600 end users. Without additional help, their SLA\'s will fall behind and the team can\'t deliver the best level of service to their customers.
Contractor
Business Services
$52k-65k (estimate)
07/27/2024
09/26/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Help Desk Support include Help Desk, Active Directory, Operating System, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support positions, which can be used as a reference in future career path planning. As a Help Desk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support. You can explore the career advancement for a Help Desk Support below and select your interested title to get hiring information.