I am currently assisting a national benefits provider in hiring 50 Remote Licensed Health Agents (240 License) for this upcoming Annual Open Enrollment season starting in August.
Roles are direct placement openings and will offer full benefits/commission potential which is paid out as a bonus at the end of the enrollment season in one lumpsum.
Schedule: Must be available to operate between 9am - 9pm EST; will be assigned a set schedule based off of business needs within those hours.
Description
The Licensed Virtual Benefit Advisor’s responsibilities include selling and enrolling retirees into appropriate insurance products including but not limited to health, prescription drug, vision, dental plans, and advising Pre-Medicare eligible recipients of their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs. Customer service assistance is also offered within or outside of the sales process. BAs maintain the highest levels of integrity, are responsible, disciplined, team players, and produce quality work.

• Ability to consistently provide a “WOW” experience at all customer touchpoints
• Ability to pass licensing exam (if applicable), AHIP, and carrier certifications annually
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments. Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans
• Enroll retirees compliantly and efficiently by reading scripting verbatim
• Meet and/or exceed key performance indicators
• Handle inbound service calls by providing accurate and complete information with the intent of enrolling the customer in the appropriate plan
• Actively manage all appointments to follow up with a prospect
• Respond to voicemails within 24 hours, internal chat requests, handle and resolve customer complaints and/or client escalations
• Monitor the internal chat and respond in a timely fashion to any questions or requests
• Deliver a consistently positive customer experience in a highly ethical and professional manner
• Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus
• Absorb new information and have the flexibility to adapt to new processes rapidly
• Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
• Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)
• Accurately provide information and follow specific process for test calls

Required Skills & Qualifications

• Must have an active Health License (240) within your resident state
• 1 year sales experience
• 1 season of Health sales experience
• 1 season of Medicare Sales Experience
• Must have a distraction-free work place and meet internet speed/WFH compatbility requirements

Disqualifiers

• Must not have CE's pending if license is set to expire this year
• Must be willing to become a captive agent - cannot have ANY active appointment on license

About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.