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*Job Description:*
* Participate in or provide support for low complexity initiatives within Customer Service.
* Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service.
* Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
* Provide information to client personnel in Customer Service.
* Will be working with internal & external clients with ongoing systematic updates related to closing agents, insurance, state licensing, wire instructions, legal modifications, addendums, and new client onboarding.
* Duties include confirmation of receipt of legal documentation, maintaining system of record to ensure accuracy and compliance at all times.
* Frequent interaction with clients and closing agents via some phone and mostly email providing updates on approvals, client issues and questions.
*Skills Needed:*
* Computer support
* Mortgage customer service
* Must be familiar with GSE guidelines
* Experience in wholesale and residential retail processes
* Strong Excel skills are desired (VLOOKUP, data validation and review).
* Must work well in a team environment and have excellent communication
**Kindly note: This is a 100% onsite position in Charolette, North Carolina. Apply only if you can commute to the work location from 8am-5pm**
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
$46k-61k (estimate)
06/27/2024
07/14/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Mortgage Specialist positions, which can be used as a reference in future career path planning. As a Mortgage Specialist, it can be promoted into senior positions as a Loan Processor III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Mortgage Specialist. You can explore the career advancement for a Mortgage Specialist below and select your interested title to get hiring information.