16 Quality control specialist Jobs in Pensacola, FL
TEKsystems is Hiring a Quality control specialist Near Pensacola, FL
TEKsystems is currently hiring a Collections Quality Control Specialist to start with a reputable finanical institution in Pensacola, FL!
Job Description :
- To serve as an internal consultant providing quality control and support for Collections Counselors, Supervisors, and Management.
- Monitor, document, and evaluate member interactions across multiple media to determine service quality (, completeness, accuracy, compliance, etc.).
- Analyze monitoring results and member journeys to deliver insights that streamline processes, improve operational efficiency, and enhance the member experience.
- To provide broad organizational support and respond to inquiries and requests from internal customers within the Collections division.
Daily Responsibilities :
- Monitor Collectors Calls : Reviewing recorded calls to ensure they are following all regulations and compliance items.
- Expectations : 3-5 calls per hour to review roughly
- Admin Support : Assist teams with general questions, monitor emails, team meetings etc.
Qualifications :
- Experience in work which displays increasing levels of responsibility and / or authority
- Experience in work as a facilitator, trainer, development coach and / or internal consultant
- Experience in working and participating in cross-functional, multi-dimensional teams and projects
Location : Pensacola, FL / 2 days per week onsite / Thursday is a fixed day onsite, the other is your choice
Schedule : Monday Friday, 8 : 00am 4 : 30pm
If interested, please apply here with your updated resume!
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
Last updated : 2024-07-02
Job Summary
Full Time
Business Services
$87k-115k (estimate)
07/04/2024
10/02/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
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Quotes from people on Quality Control Specialist job description and responsibilities
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