Description :

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages / review healthcare options etc.

Problem Solve

• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

• Display flexibility and willingness to accept constantly changing project / program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies

Administrative Duties

• Input customer information into a database
• Various administrative duties as assigned

Additional Skills & Qualifications :

• Must be able to provide their own computer / laptop with working camera for the first 3 weeks of training.
• After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail / food service background
• High level food service / retail background required. RECENT work history - no large gaps in their tenure or recent history.
• Must have high speed reliable Internet (35mbps Download speed or better)
• Must score at least 70 on Internet Basics Assessment
• Must not have any requested time off including Doctor Appointments during the 3 weeks of training.
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Bilingual in Spanish pay rate is $

Disqualifiers :

• Unable to demonstrate understanding of a workflow process
• Unable to provide well-rounded responses to specific questions / short answers
• In conversation, demonstrates the inability to understand and follow policy and procedures
• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Experience Level : Entry Level

Entry Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

Last updated : 2024-06-25