72 Service desk technician Jobs in Beach, FL
TEKsystems is Hiring a Service desk technician Near Beach, FL
Job Overview
Job Duties
- Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.
- Collaborate closely with other departments to escalate and resolve complex technical issues promptly.
- Provide exceptional customer service through phone, email, chat, etc.
- Become an expert on both financing and sales / operations workflows
- Be a knowledge resource and an escalation point for our customers
- Provide solutions to problems while educating and training our customers
- Document customer interactions with accurate and detailed interaction logs
- Serve as a voice of the customer and work with the team to improve our program and processes
- Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
- Proactively escalate potential issues or anomalies to management
- Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
- Create a positive work environment through collaborating with direct teammates and internal stakeholders
Preferred Qualifications
- Previous helpdesk or software support experience, preferably in the solar industry
- Strong proficiency using SaaS software
- Proactive and solution-oriented
- Experience in solar or motivated to learn more about the solar industry
- BA / BS degree or equivalent practical experience
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-06-25
Job Summary
Full Time
Business Services
$47k-59k (estimate)
06/26/2024
09/24/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Service desk technician include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
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Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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