7 Service Desk Technician Jobs in Casa Grande, AZ
TEKsystems is Hiring a Service Desk Technician Near Casa Grande, AZ
Job Title: Tier 1 Service Desk Technician
Department: Information Technology
Reports To: Service Desk Manager
Job Overview: The Tier 1 Service Desk Technician is responsible for providing first-level technical support to end-users experiencing issues with desktop operations, Windows 10, Active Directory, and SCCM. The technician will also have a solid understanding of domain functions and networking knowledge, specifically LAN topology and performance issues.
Responsibilities and Duties:
- Desktop Operations: Provide support for desktop operations including installation, maintenance, and troubleshooting of hardware and software.
- Windows 10: Troubleshoot and resolve issues related to Windows 10 operating system. Perform system updates and upgrades as necessary.
- Active Directory: Manage user accounts, permissions, and access rights in Active Directory. Perform routine monitoring and maintenance tasks.
- Computer Objects Manipulation: Create, modify, and delete computer objects in Active Directory as per the organization’s policies and procedures.
- Domain Functions Understanding: Understand and manage domain functions such as domain joining, trust relationships, and group policy objects.
- SCCM: Use SCCM for system deployment, update management, and compliance settings.
- Networking: Understand LAN topology, diagnose and troubleshoot network performance issues, and assist in network design and implementation.
Qualifications:
- Proven experience as a Service Desk Technician or similar role
- Knowledge of desktop operations, Windows 10, Active Directory, and SCCM
- Familiarity with LAN topology and ability to troubleshoot network performance issues
- Excellent problem-solving and communication skills
- Ability to work in a team-oriented environment
- Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified: Windows 10) are a plus
Working Conditions:
- This position may require working outside normal business hours, including weekends and holidays, to provide support and maintenance.
Physical Requirements:
- This position may require lifting equipment up to 50 pounds.
Job Summary
Contractor
Business Services
$49k-60k (estimate)
05/26/2024
07/24/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Service Desk Technician include Troubleshooting, Technical Support, Service Desk, Problem Solving, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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