Job Summary: ·

Candidate shall be capable of effectively managing the service department in a manner that meets the needs of all internal and external customers. ·

This person must maintain a technically sound and customer responsive department, consistently meeting the sales and operating profit goals established by the company.

Job Qualifications:

• Must have a High School Diploma or Equivalent, 4 year Degree is preferred

• Must have 5 years of Technical Experience in the Heavy Equipment field

• Must have 1 year experience in a Leadership/Supervisory role.

• This individual must be personable, a problem solver, motivated, reliable, ethical and able to maintain good relationships with customers, vendors, and employees.

• Must have experience in managing all aspects of the service department.

• Must have good written and oral communication skills.

• Ability to meet deadlines consistently, must have a sense of urgency

• Problem solving ability

Must be able to pass a background, physical, and drug screen

Essential job functions include but are not limited to:

• Good Communication and Negotiation skills.

• Must meet the customers' expectations in areas of Quality Work, Timely Repairs, And Timely And Accurate Billings.

• Communication with customer on job status is necessary element of good customer relations.

• Positive working relationships with factory personnel and representatives by using proper lines of communication and correct procedures.

• Must have working knowledge of Computer Programs such as NDS, CRM series, Microsoft Word, Excel and PowerPoint.

• Maintain working knowledge of manufacturers' current and future policies and procedures, and how they affect our company.

• Manage personnel issues and direct development of service personnel including coordination of training and technical knowledge.

• Hiring and maintaining the appropriate level of skilled technicians.

• Manage department assets (field truck fleet, tooling, test equipment, etc.) within corporate guidelines.

• Direct daily administrative and operational activities of the department.

• Develop positive relationships with peer branch personnel and departments.

• Communicate and ensure compliance with company policies and procedures to employees, i.e., handling of warranty jobs, completion of service orders, etc.

• Operate in accordance with current governmental laws and regulations (DOT, MSHA, OSHA).

• Ensure an environment of safety in all operations of the service department.

• Set goals, organize plans and set timetables for personal development and improvement of management skills

Job Type: Full-time

Salary: $69,989.00 - $73,661.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Experience:

• Repair Service and Maintenance of Heavy Equipments: 5 years (Required)
• Leadership/Supervisory role: 1 year (Required)
• field truck fleet, tooling, test equipment: 5 years (Required)
• governmental laws and regulations (DOT, MSHA, OSHA).: 1 year (Required)

Ability to Relocate:

• Bowling Green, KY 42101: Relocate before starting work (Required)

Work Location: In person