Overview:
We are seeking a Technical Support Specialist to join our team. The ideal candidate will have expertise in repair & service of Printers, scanners & coffee machines.

Position Requirements:

• Heartfelt Customer Care: You’re passionate about providing top-notch customer service. It’s not just a job; it’s your mission.
• Wordsmith Extraordinaire: Your written and verbal communication skills are top-tier. You weave magic with your words.
• Phone Etiquette Guru: When you pick up the phone, it’s like a symphony. Exceptional phone manners are your forte.
• Tech-Savvy Explorer: Basic software knowledge? Check. You’re comfortable navigating the digital landscape.
• Attention Architect: Details matter. You’re the architect of precision.
• Office Equipment Whisperer: Printers, scanners, coffee machines—you’ve got this.
• Time Management Maestro: Juggling tasks? No problem. You’re the conductor of your own time orchestra.
• Salesforce Sorcerer (Bonus Points): If you know your way around Salesforce, consider it a golden ticket.

Responsibilities:

• Activate the Connection: Handle inbound calls and emails from new customers eager to activate their client products. Your clear and supportive communication will guide them seamlessly through the process.
• Database Dynamo: Accurate data entry is your superpower. You’ll enter and update information in our relevant databases, ensuring smooth operations.
• CRM Maestro: Track the activation process using Salesforce’s customer relationship management (CRM) system. You’ll manage case queues, and follow-ups, and ensure no account detail goes missing.
• Product Whisperer: Dive deep into the client product universe. Understand their functionality and troubleshoot like a pro. Share this knowledge with our customers.
• Technical Backup: When the support lines light up, you’ll step in to assist with technical support calls. Your expertise will be the lifeline for our users.
• Professional Politeness: Maintain a courteous, helpful, and professional demeanor with both internal and external customers. You’re the friendly face behind the screen.
• Policy Prodigy: Know the company and department policies inside out. Compliance is your middle name.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Technical support: 3 years (Required)
• Office Printers repair: 3 years (Required)
• Office scanners repair: 2 years (Required)
• coffee machines and other Equipment repair: 1 year (Required)

Ability to Relocate:

• Carrollton, TX 75006: Relocate before starting work (Required)

Work Location: In person