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Experience in managing call center operations, familiarity with durable goods and warranty services, and specific manufacturing industry knowledge desired (e.g., outdoor equipment, appliances, HVAC)
Top skill if any:
Job description
The Client is a world-class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. Client highly acclaimed brands include Simpson, Delco, and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker, and Craftsman further strengthen Client market presence and awareness. The client is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.
We have a challenging and exciting opportunity for a Product and Customer Support Manager who is energetic, can multi-task and problem-solve, and has the drive and motivation to learn and grow in a fast-paced setting.
Primary Purpose
The Product and Customer Support Manager is responsible for leading the post-sale product support functions for clients. The Product and Customer Support Manager coordinates both an outsourced and an internal customer service contact center, as well as technical, warranty, parts, and accessory support teams. In this role, you will be responsible for providing analysis and summarized reporting of customer reviews, call center interactions, and warranty issues. This is an integral role that helps ensure all client products and brands are meeting client Best-In-Class reputation, and most importantly, customer expectations.
Duties And Responsibilities
Qualifications
Education/Certification
Management Responsibilities
Job Type: Full-time
Pay: $84,327.00 - $90,205.00 per year
Benefits:
Schedule:
Application Question(s):
Experience:
Work Location: In person
Full Time
$90k-118k (estimate)
06/01/2024
09/27/2024
tektreeinc.com
LIVONIA, MI
25 - 50
2004
Private
RAGHUVEER BANDI
$10M - $50M
The job skills required for Product Support Manager include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Manager positions, which can be used as a reference in future career path planning. As a Product Support Manager, it can be promoted into senior positions as a Product Development Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Manager. You can explore the career advancement for a Product Support Manager below and select your interested title to get hiring information.