Job Overview

Are you passionate about technology and enjoy troubleshooting and problem-solving? Do you enjoy being on the move and interacting with customers on a daily basis? If so, we have the perfect job for you!

At TekWav, we are on a mission to provide reliable, high-speed Internet services in Grayson County. We are looking for a Field Service Technician to join our dynamic team. Reporting to the General Manager and working with a cross-functional team, you will be responsible for installing, maintaining, and repairing our Internet services for residential and business customers in the area.

If you're looking for an exciting and rewarding career in the technology industry, then we encourage you to apply for our Field Service Technician role. Join us and be a part of a team that is committed to providing top-notch Internet services to our customers!

Here's what you can expect from the role:

• Dynamic work environment: You will be working in a fast-paced environment where every day is different. You will be constantly on the move, visiting different locations, and interacting with a diverse group of customers.
• Cutting-edge technology: Our Internet services are powered by the latest in fixed wireless technology, and as a Field Service Technician, you will have the opportunity to work with and learn about the latest innovations in the field.
• Opportunities for growth and development: We believe in investing in our employees and providing them with opportunities to learn and grow. As a Field Service Technician, you will receive training and development opportunities to enhance your skills and advance your career.

Responsibilities & duties

• Perform site surveys to determine the serviceability of a potential customer
• Install new internet services for business, residential, and marina customers
• Diagnose and troubleshoot connectivity issues during onsite visits to customer locations
• Install and configure networking equipment for customers and tower sites
• Set up and repair Local Area Networks (LANs) for residential and business customers
• Update the internal database to ensure equipment is assigned to customer location and accurately tracked
• Operate vehicles in a safe manner and use field automation systems
• Willing to climb towers when necessary to perform equipment installation, service maintenance, and tower maintenance
• Participate in the on-call schedule to ensure emergency issues are resolved outside of business hours
• Other duties as assigned by the manager of the department

Job Requirements

• High school diploma or equivalent
• Valid driver's license with the ability to drive within the company's geographical footprint on a regular basis
• Ability to drive a vehicle without presenting a safety risk to self or others
• Regular and predictable attendance
• Ability to work flexible shifts and adapt to changing work schedules
• Must be comfortable working on roofs, at varying heights, and in confined spaces
• Must be able to lift 60 lb ladders

Desired qualifications and skills

• Previous experience in a construction role - residential, commercial, or industrial
• Installation experience in related field/wireless internet, preferred
• Basic computer knowledge
• Ability to cut and terminate cat-5e or cat-6 cable
• Ability to communicate effectively and professionally with stakeholders
• Willingness to think outside the box while onsite
• Enjoys working with hands and learning new technology
• Familiar with mobile tools and applications
• Experience with climbing telecommunication towers