Overview :

TekWissen Group is a workforce management providerthroughout the USA and many other countries in the world. Ourclient is a Hightech industrial company engaged in energyhealthcare and transportation.

It operates in five segments : PowerRenewable Energy Aviation Healthcare and Capital. The companyoffers products and services ranging from aircraft engines powergeneration and oil and gas production equipment to medical imagingfinancing and industrial products.

Position : Customer Service II

Location : Buffalo Grove IL 60089

Duration : 3 Months

Job Type : Contract

Work Type : Onsite

Job Description :

Like a CSR (Customer ServiceRepresentative) I a CSR II provides the same core customer servicesupport to the organization by responding to customer inquiriesabout product price and lead time;

accepts verifies enters andconfirms customer orders; may process warranty and / or return ordersand related reimbursements.

Receivesprocesses and verifies the accuracy of orders from customersutilizing VBIs Oracle system and customer purchase orders.

Knowledgeable and able to processCommercial International and Transit & Bus / Relay orders.

Initiates required action forresponse to customer service requests for order changes includingthe maintenance of order / customer information files andcommunicates changes to the appropriate personnel / departments.

Resolves product or serviceproblems by clarifying the customers complaint; determining thecause of the problem and most appropriate solution;

following up toensure resolution.

Ensuresand provides quality service to both internal and externalcustomers.

Must have OracleExperience.

TekWissen Group is an equalopportunity employer supporting workforce diversity.

Last updated : 2024-06-21