SERVICE COORDINATOR

POSITION POSTING: SERVICE COORDINATOR TRAVERSE CITY

As a service coordinator at Tele-Rad you will be responsible for providing customer service in-person and over the phone, as well as data entry, purchasing, completing over the counter transactions, fielding service requests and working with the Service Manager on scheduling technicians and equipment repairs.

Tele-Rad, Inc. is a telecommunications company headquartered in Holland, Michigan, with additional locations in Benton Harbor, Grand Rapids, and Traverse City. We are proud to be recognized as a Motorola Solutions Service Elite Specialist and Radio Solutions Platinum Channel Partner. We provide critical safety technology solutions to public safety agencies, commercial businesses and a variety of other organizations.

Classification: Part-time (30-32 hours per week), non-exempt

Schedule: Monday-Friday, 8:30am-3:00pm

Primary Responsibilities:

• Customer Service
• Coordination of Radio Repairs
• Service Billing and Data Entry
• Service Scheduling
• Purchasing and Inventory Maintenance

Desired Skills and Experience:

• Capacity to work independently, problem solve, multi-task and prioritize
• Exceptional time management and attention to detail
• Phone, email and in-person communication skills
• Ability and willingness to use Google-based and Microsoft Office products
• Previous experience using various online portals and/or business software programs
• Tele-Rad, and our collaboration with Motorola Solutions, will provide technical training and certification on equipment and products as needed

Compensation and Benefits:

The compensation range for this position is $17.00-19.00 per hour, paid bi-weekly.

Tele-Rad offers benefit plans to employees who are regularly scheduled to work 32 or more hours per week. These include medical insurance, voluntary 401K participation with employer match, paid time off, and more. Additional eligibility requirements may apply, and these plans are subject to change from time to time.

Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit; reach with hands and arms; climb stairs; talk and hear, lift (overhead, waist level) from floor, and frequently utilize near vision use for reading and computer use.

About Tele-Rad:

Tele-Rad is proud to be Michigan’s leader in safety technology solutions. We are headquartered in Holland and have additional locations in Benton Harbor, Grand Rapids and Traverse City.

Tele-Rad is recognized as a Motorola Solutions Platinum Channel Partner, a title given by Motorola Solutions to distinguish our expertise and success in delivering innovative solutions that help our customers streamline processes, reduce risk, and increase efficiency. We have been providing high quality products and services for over seventy years, and we continue to grow our business and expand our product offerings to bring leading technology to our valued customers.

Exceptional customer service is the top priority at Tele-Rad. We are a multigenerational family business with a 70 year history of treating each of our employees, customers and vendors like family.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.

Tele-Rad, Inc. reserves the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Tele-Rad, Inc. is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity and expression, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 30 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Traverse City, MI 49684 (Required)

Work Location: In person

Salary : $17 - $19