What are the responsibilities and job description for the IT Service Coordinator position at Syscom Business Technologies?
Job Title: IT Service Coordinator
Location: Sterling Heights, MI, Traverse City, MI, Bethlehem, PA
Company: Syscom Business Technologies
About Us:
Syscom Business Technologies is a proactive IT Managed Service Provider specializing in full-service IT infrastructure and top tier support, cyber security, disaster recovery, network infrastructure, cloud solutions, and VoIP solutions. We serve a diverse range of industries, including medical, non-profits, manufacturing, and CPA firms.
Job Summary:
Syscom Business Technologies is looking for a proactive and detail-oriented IT Service Coordinator to manage service tickets, coordinate resources, and ensure efficient IT service delivery. This role serves as the key liaison between clients, internal teams, and vendors, ensuring all service level agreements (SLAs) are met. The ideal candidate is detail oriented, organized and excels in communication, multitasking, and problem-solving.
Key Responsibilities:
- Act as the main point of contact for clients, addressing service needs and issues.
- Manage and prioritize service tickets, ensuring timely resolution and SLA compliance.
- Schedule and coordinate service calls, tracking progress across teams.
- Maintain documentation, update configuration items, and support process improvements.
- Collaborate with engineers and escalate complex issues as needed.
Requirements:
- Experience in IT service coordination, preferably in an MSP or IT support environment.
- Familiarity with IT service management (ITSM) platforms (e.g., Autotask, ConnectWise, ServiceNow).
- Strong communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office and remote support tools.
Preferred Qualifications:
- IT Support helpdesk experience.
- Knowledge of PSA tools like Autotask.
- Experience with project management methodologies.
Core Values
- Communication - Early and Often
- Growth - Personally and Professionally
- Get SH…I.T.Done! - Discipline around Everything, today not tomorrow!
- People over Companies – Be relationship focused with our customer and coworkers
- WOW our Customers – Exceed client expectations
Benefits:
- Competitive Salary Based on Experience
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays and PTO
- Simple IRA Retirement Plan with Employer Match
- Professional Development Opportunities
- Remote / Hybrid Work Options
This role requires adaptability and a customer-focused mindset. If you thrive in a fast-paced IT environment, please submit your resume!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: Hybrid remote in Traverse City, MI 49684
Salary : $40,000 - $60,000
