15 Call Center Agent Jobs in Scottsdale, AZ
Telebeez Pro is Hiring a Call Center Agent Near Scottsdale, AZ
Location: Scottsdale, AZ
Compensation: $36,500 - $47,000 / year
DescriptionTelebeez Pro is seeking a customer-focused and professional Call Center Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer inquiries efficiently. This role involves managing inbound and outbound calls, addressing customer needs, and providing solutions to ensure a positive customer experience.
Job Title: Call Center Agent
Pay Range: $36.500 - $47.000 hourly
Full time jobJob Summary: This position requires strong attention to detail and the ability to work efficiently under tight deadlines. You should also possess excellent problem-solving skills and the ability to multitask effectively. A positive attitude and a willingness to learn are also essential for success in this role.
Key Responsibilities
- Handle a high volume of inbound and outbound calls in a timely manner
- Identify customer needs, clarify information, research issues, and provide effective solutions
- Respond to customer inquiries regarding products, services, and account information
- Resolve customer complaints and escalate complex issues to the appropriate department when necessary
- Document all call information accurately in the company's customer relationship management (CRM) system
- Follow up on customer interactions to ensure satisfaction and build long-term relationships
- Meet or exceed call center performance metrics, such as response time, call resolution, and customer satisfaction
- Previous experience in a call center or customer service role is preferred
- Strong communication and active listening skills
- Ability to handle difficult customers and stressful situations with patience and professionalism
- Proficiency in using CRM software and basic computer applications
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent; additional qualifications in customer service are a plus
- Health insurance (medical, dental, vision)
- Retirement benefits (401k or equivalent)
- Paid time off (vacation, sick leave)
- Flexible work hours (if applicable)
- Professional development opportunities
Job Summary
Full Time
$40k-50k (estimate)
08/26/2024
09/22/2024
The job skills required for Call Center Agent include Customer Service, Call Center, Problem Solving, Communication Skills, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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