60 Customer Service Associate Jobs in BROWNSVILLE, TX
Teleperformance USA is Hiring a Customer Service Associate Near BROWNSVILLE, TX
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based onsite at our Brownsville, TX site location.
- Deliver exceptional service to our high value customers by providing best-in-class service
- and solutions to grow customer relationships within set standards via phone and chat
- channels.
- Provide accurate information and assistance to customers regarding their credit card
- accounts, products, and services.
- Identify and resolve customer issues efficiently while adhering to company policies and
- procedures.
- Educate customers on the features and benefits of the credit card and savings products and
- services.
- Proactively identify opportunities to enhance the customer experience and promote
- customer loyalty.
- Maintain accurate records of customer interactions and transactions in the company's
- systems.
- Meet or exceed established goals for all performance metrics, including call/chat quality,
- productivity, and schedule adherence to provide an exceptional level of service to
- customers.
- Provide first call/chat resolution while following strict procedures that meet regulatory
- and compliance guidelines.
- High School diploma or GED.
- 1 year related customer service-related experience. (Preferred credit card customer
- service)
- Strong computer efficiency: Familiarity with basic computer
- applications and the ability to navigate multiple systems
- simultaneously.
- Ability to multitask and thrive in a fast-paced environment.
- Empathetic demeanor and a genuine desire to help others.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- 2 years of solid working knowledge of all Customer Service functions within a contact center.
- Demonstrated ability to understand and can clearly explain complex concepts in a customer centric manner.
- Ability to de-escalate customer issues and provide best in class service.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Summary
Full Time
$33k-42k (estimate)
09/10/2024
09/26/2024
teleperformanceusa.com
Salt Lake City, UT
500 - 1,000
Related Companies
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
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Ability to professionally attend to the needs of customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.
