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Southwest Key Programs
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Customer Support Specialist
Teleperformance USA BROWNSVILLE, TX
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$33k-42k (estimate)
Full Time 4 Days Ago
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Teleperformance USA is Hiring a Customer Support Specialist Near BROWNSVILLE, TX

Category : Customer Service/Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

This position will be based onsite at our Brownsville, TX site location.

Your Responsibilities:
  • Deliver exceptional service to our high value customers by providing best-in-class service
  • and solutions to grow customer relationships within set standards via phone and chat
  • channels.
  • Provide accurate information and assistance to customers regarding their credit card
  • accounts, products, and services.
  • Identify and resolve customer issues efficiently while adhering to company policies and
  • procedures.
  • Educate customers on the features and benefits of the credit card and savings products and
  • services.
  • Proactively identify opportunities to enhance the customer experience and promote
  • customer loyalty.
  • Maintain accurate records of customer interactions and transactions in the company's
  • systems.
  • Meet or exceed established goals for all performance metrics, including call/chat quality,
  • productivity, and schedule adherence to provide an exceptional level of service to
  • customers.
  • Provide first call/chat resolution while following strict procedures that meet regulatory
  • and compliance guidelines.
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
  • High School diploma or GED.
  • 1 year related customer service-related experience. (Preferred credit card customer
  • service)
  • Strong computer efficiency: Familiarity with basic computer
  • applications and the ability to navigate multiple systems
  • simultaneously.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathetic demeanor and a genuine desire to help others.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred
  • 2 years of solid working knowledge of all Customer Service functions within a contact center.
  • Demonstrated ability to understand and can clearly explain complex concepts in a customer centric manner.
  • Ability to de-escalate customer issues and provide best in class service.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

SALARY

$33k-42k (estimate)

POST DATE

09/10/2024

EXPIRATION DATE

09/26/2024

WEBSITE

teleperformanceusa.com

HEADQUARTERS

Salt Lake City, UT

SIZE

500 - 1,000

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

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Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

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