Overview

Customer Service Representatives (CSR’s) are responsible for providing consultation and advising service through Phone, Email and Messaging (SMS). Consultations and assistance are provided to both customers (accommodation/hotel guests) and partners (accommodation/hotel owners or staff) of our Client. The nature of consultations and assistance being provided by CSRs are specific but not limited to: Changes in the booked reservation, including cancellation and complaint, changes to the property’s page in the reservation website or app, payment issues and general inquiries.

Qualifications

• Bachelor's degree in any fields.
• Fresh graduates are encouraged to apply.
• Native Thai with professional level in English.
• Phone Etiquette skill.
• Problem solving and resolution skills.
• Organizational and teamwork skills.
• Excellent verbal and written communication skills in Thai.
• Customer Orientation and Focus. Ability to work in a fast-paced environment.
• Flexibility in regard to work schedules.
• Prior contact center or customer service experience preferred.
• Effective time management and organizational skills.
• Passion in tourism and travel is a plus.
• Flexible in shifting schedule.
• Fluent in Thai and English.
• Must be able to speak, read and write the required language to support.

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and messaging
• Handle customer requests by phone,e-mail and messaging;
• Act as liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.
• Modify, change and/or cancel existing reservations.