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Customer Service Representative (Folsom) Share this job
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Folsom - Parkshore Drive ** Description and Requirements**
**What youll be doing:** CSRs are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
**What you bring:**
* 1 years of interactive customer service experience providing customer issue resolution
* Minimum typing speed of 35 WPM with excellent spelling and grammar
* Very customer service focused, able to deal with customers in a friendly and polite manner
* Passionate about customer service and being an advocate for our customers
* Strong analytical, problem-solving, and troubleshooting skills
* An effective team player who can also work independently
* Comfortable working in a fast-paced environment and able to adapt to change efficiently
* Proven ability to deal with problems and solve them effectively
* Excellent written and spoken English language communication skills
* Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
* Professional phone demeanor
* Flexibility to work any day/any shift as needed within the hours of operation of 5:00 am to 2:00 am | 7 days a week
* High school diploma or equivalent
**TELUS Values**
* TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
* We embrace change and initiate opportunity
* We have a passion for growth
* We believe in spirited teamwork
* We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. Additional Job Description
CSRs are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
Required Language(s)English
Full Time
$38k-48k (estimate)
06/26/2024
07/11/2024
telusinternational.com
BEVERLY HILLS, CA
7,500 - 15,000
2005
STACY POLINSKI
$50M - $200M
Telecommunications
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Internationals integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX so...lutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
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The following is the career advancement route for Customer Service Representative (Folsom) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Folsom), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Folsom). You can explore the career advancement for a Customer Service Representative (Folsom) below and select your interested title to get hiring information.