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Specific Responsibilities May Include:
Assist users with general inquiries, product support, service information, and technical issues in a diverse via multiple channels of communication phone/email/chat
Respond to customer needs in a calm and empathetic manner, providing excellent customer support in every situation
Identify issues and escalate to a point of contact in an organized and timely manner
Follow the directions of management and provide feedback
Be capable of developing a good understanding of customer’s needs and how to diagnose and fix their issues
Demonstrate interpersonal skills and is able to provide empathy for customer’s situation
Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
Having ability and willingness to tend to any other tasks as assigned
Required Experience, Skills & Competencies:
2 years of interactive customer support experience
Familiarity with accessibility tools in any capacity (personal or professional experience)
Basic computer knowledge and computer navigation skills
Ability to learn and retain information quickly
Personal experience troubleshooting personal electronic devices in their everyday lives (e.g., personal computers, smartphones, tablets), online downloads, transactions, applications, software and hardware
Minimum typing speed of 30 WPM with excellent spelling and grammar
Excellent verbal, written, and interpersonal communication skills in English. Your communication is clear and simple, with a proper dose of empathy
Customer oriented with strong active listening skills and the ability to ask probing questions in order to build strong rapport in all customer interactions
Hard-working and successful in a fast paced environment - adaptive to change and receptive to feedback
Patient, calm, empathetic and confident demeanor, having a customer first mentality
Have resilience and tenacity to overcome negative interactions and effectively problem solve; with ability to calm upset customers
Resourceful in finding answers using available tools, best practices, and creative thinking to provide the best solutions
Able to self-manage and take ownership of assigned work
Professionalism and ability to work with diverse group of people
Punctual and reliable
Ability to work with and support a diverse group of individuals with various backgrounds and personalities
Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 4:00 am CST to 7:00 pm CST per day | 7 days a week (subject to change based on business needs)
High school diploma or equivalent
Successfully complete a pre-employment background check
Preferred Experience, Skills, & Competencies:
Professional experience in a previous accessibility support role
Previous call center or telecommunications experience
Google product knowledge & experience
Android experience
Work-From-Home Requirements:
Dedicated, private home workspace free of distractions and interruptions
Established home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps
Understand own network environment at home
Ability to troubleshoot own devices & connectivity
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Full Time
Telecommunications
$38k-48k (estimate)
06/23/2024
08/22/2024
telusinternational.com
BEVERLY HILLS, CA
7,500 - 15,000
2005
STACY POLINSKI
$50M - $200M
Telecommunications
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Internationals integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX so...lutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
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The job skills required for Remote Customer Service Representative (Full Time) include Call Center, Customer Support, Flexibility, Troubleshooting, Empathy, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Customer Service Representative (Full Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Customer Service Representative (Full Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Customer Service Representative (Full Time) positions, which can be used as a reference in future career path planning. As a Remote Customer Service Representative (Full Time), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Customer Service Representative (Full Time). You can explore the career advancement for a Remote Customer Service Representative (Full Time) below and select your interested title to get hiring information.