Temple View Capital (?TVC?) is an established, fast growing direct private lender serving residential real estate investors with construction, rehab and rental finance products on a nationwide basis. We are an established but rapidly growing company committed to the career development and advancement of our employees.

We seek a Client Relations Coordinator to join an internal team responsible for managing TVC?s residential real estate appraisal/valuation orders and quality control pipelines. High quality candidates are organized, demonstrate a high attention to detail, effective communicators, and capable of taking ownership of a personal pipeline independent of direct supervision. Previous residential real estate experience with appraisals/valuations, mortgage processing or contributing to another lender function is a plus, but not a requirement. Members joining our team can expect to build skills related to various appraisal/valuation forms and valuation techniques?including but not limited to comparables-, cost-, and income-based approaches to valuation. In this role, the Client Relations Coordinator is responsible for coordinating a pipeline of appraisal/valuation orders thru TVC?s appraisal management system on Mercury Network, reviewing quality control reports related to third party appraisal and valuations, managing a roster of appraisal management companies and valuation vendors, and advancing the firm?s valuation technologies and capabilities. In addition, the candidate will provide support to the Valuations team by contributing to, and conducting, independent assessments to determine fair market value for residential real estate properties. This role will work as part of a team responsible for development and maintenance of TVC?s valuations infrastructure and requires collaboration between Temple View Capital?s Valuations, Underwriting, Credit Risk, and Sales/Processing Departments to ensure accurate ordering and timely receipt, review, and delivery of appraisal and valuations orders.

This opportunity offers a competitive compensation and benefits package. If you are a motivated and hardworking candidate looking to join a successful and expanding mortgage originator, we welcome hearing from you.

Responsibilities / Essential Job Duties

• Ownership of TVC?s Mercury Network appraisal order management platform:

• Configure Mercury platform to add new vendors, appraisers, products, clients, and users as needed

• Develop appraiser fee panels and issue requests for appraisal bids; Manage appraiser fee panels based on market analytics and TVC scoring/reviews

• Act as the primary liaison between TVC sales staff and appraisers, addressing any issues or concerns that may arise during the valuation process.

• Initiate the appraisal/valuation ordering process by accepting orders, building panels of appraisers, and assigning orders for acceptance based on quoted turn times and fees

• Track and follow-up with appraisal partners on order status to ensure appraisal turn times are satisfied

• Review notes in Mercury to ensure all messages are being responded to in a timely and professional manner; Respond to AMCs (or other vendors) when additional information is requested to keep the appraisal processing moving

• Problem solve with Mercury helpdesk on platform errors

• Track borrower payments for appraisal and valuation orders

• Track, collect, and work with TVC Accounting to send payments to vendors in a timely manner

• Generate daily reports in Mercury including fee increases, hold orders, turn times, and duplicate appraisal orders. Address issues in timely manner.

• Ownership of Encompass integrations for appraisal orders to Mercury from within Encompass

• Identify appraisals that do not conform to TVC?s guidelines; Work with the AMC/appraiser to ensure that the appraisal is corrected and returned in a timely manner

• Communicate with AMCs and appraisers via TVC technologies, email, and phone to provide information updates and determine completion timelines

• Conduct internal trainings with TVC Sales and Processing audiences

• Proactively update TVC managers of outstanding appraisals and statuses

• Review, analyze, interpret, and provide expert opinions on market values for single family and multi-family residential properties

Competencies/Skills

• The capacity to grasp and comprehend residential real estate appraisal forms, concepts, and valuation techniques through learning and application

• Willingness to learn and adhere to the Uniform Standards of Professional Appraisal Practice (USPAP), Appraiser Independence Requirements (AIR), Financial Institutions Reform, Recovery, and Enforcement Act (FIRREA), and related regulatory requirements

• Motivated and organized self-starter with strong attention to detail and the ability to manage personal pipeline

• Ability to exercise sound, independent judgement

• Reliable, and strong team player with excellent written, verbal and interpersonal communication skills

• Comfortable working at a fast pace under time sensitive deadlines

• Intermediate level proficiency with Microsoft Excel; Demonstrated ability to establish competency with new technologies and applications

Education and Experience

• Bachelor?s degree in Business, Accounting, Marketing, Finance or equivalent combination preferred; may be offset by other education and applicable training/experience

• Previous residential real estate experience with appraisals/valuations, mortgage processing or contributing to another mortgage lender function is a plus, but not a requirement.

About the Company

Company website: https://www.templeviewcap.com/

Benefits

• Salary: Starting at $50,000 annually, with the potential for higher compensation based on candidate's experience and qualifications

Supplemental Pay:

Discretionary annual bonus

• Benefits (waiting period may apply):

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible schedule

Paid time off

Schedule:

Full time

Monday to Friday 9AM ? 6PM or 10AM ? 7PM EST

• Work Location:

Bethesda, MD or remote

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.