What You'll Do

• Providing solutions to common issues, application architectural guidance, and other developer's questions on Slack, Discord, Discourse, Zendesk, and more.
• Building relationships and representing the needs of community members, customers, and our partners.
• Conducting architecture reviews with users (ranging from individuals to Fortune 10 companies), providing them with necessary guidance so they can confidently build Temporal applications.
• Architecting, curating, and contributing to a knowledge base to increase the support team's leverage.
• Working with engineering and product teams to triage bugs, identify new features for the product, and align on deliverables.
• Identifying and establishing metrics that help us improve the quality of support we provide and the scale at which we can provide it.
• Adhering to a set of standards and etiquette for support at Temporal.
• Establish areas of technical proficiency across the Developer Success organization to further develop technical expertise/skillsets as the organization grows.
• Mitigate the workload of requests into Engineering while maximizing the user experience.
• Develop new strategies and processes for how to enable our users to self-service or one: many capabilities.
• Advocate for our developers and customers internally, and help the broader team connect more deeply with our users.
• Actively promote Temporal in our community, and create valuable content for our users, including blog posts, videos, etc.

What You'll Bring

• Currently reside in and eligible for work within Australia with a preference for Melbourne and Sydney.
• 8 years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
• Minimum of one year experience in an internal or external customer-facing role.
• Passion for helping others regardless of who they are or how they act.
• Experience working with or as part of remote teams.
• Strong written and verbal communication skills.
• Seek to understand first, lead with data, and rely on facts.

Nice to Have

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
• Experience with security certificate management and implementation.
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.

Compensation

• The estimated pay range for this role is Australian $175,000 - $200,000.
• Additionally, this role is eligible to participate in Temporal's equity plan.