Duties/Responsibilities:

• Provide quotes and answer questions while continuously providing exceptional customer service
• Work successfully with internal departments when necessary
• Generate new sales by conducting a required number of cold calls per day
• Generate new and repeat sales by providing product and technical information in a timely manner
• Understand the needs and expectations of the customers and provide relevant solutions
• Determine customer requirements and expectations in order to recommend the correctproducts and solutions
• Present quotes, credit, and terms in accordance with Company policy
• Provide accurate information regarding availability of units
• Proactively recommend units needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales by means of cross-selling, up-selling, add-on sales
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and work with branch network to expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Identify trends in customer satisfaction or dissatisfaction
• Maintain client relationships with the goal of client retention
• Work within CRM software; Input all customer related information and activity in CRM
• Present a professional image at all times to customers and vendors
• Every employee is expected to take care of their health and always work safely for themselves, their families, and the safety of their coworkers.
• Understand and comply with our Core Values and company policies in everything you do.
• Communicate, model, and monitor compliance with our Core Values and policies and incorporate them into performance plans, coaching and corrective action.
• Other duties as assigned

Supervisory Responsibilities:

• None

Required Skills/Abilities:

• Bachelor’s degree from a four-year college or university; or 3 years related experience and/or training; or equivalent combination of education and experience.
• Possess an excellent phone presence
• Strong negotiation skills
• Able to project and maintain excellent written and verbal communication
• Great with time management
• Ability to work in a team environment and balance both team and individual responsibilities

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Prolonged sitting and use of a computer
• The employee is regularly required to talk, hear, listen, sit, use hands, and fingers.
• The employee is required to stand, walk, and occasionally reach with hands and arms.
• The employee is required to lift no more than 15 pounds.

Work Environment:

• Office environment