Job Description
As a Program Manager, you will be responsible for the delivery of network and infrastructure projects for Tenet's IT Management and Operations (ITMO) program. You will be leading/managing projects, mapping risks and dependencies, providing executive level updates, driving execution, growing accountability, and generally helping the team thrive. You'll continually improve our delivery process through a commitment to quality and impact. The role is highly cross functional, working with technical, and business teams throughout the organization.
Things move fast in ITMO and we're looking for individuals who can move just as fast, be flexible and adapt to change. To be successful, you thrive on autonomy and open work.
Key Accountabilities

• Communications to executive and senior level leaders
• Optimize a highly organized team.
• Lead big organizational and technical changes.
• Develop and maintain strong working relationships with business and technical teams involved with information services
• Scope, plan, implement and deliver technical projects and programs, and collaborate with Program Managers and senior leaders to align with strategic vision and goals
• Drive projects cross functionally, build partnerships with other technical towers, and work proactively with business teams to ensure objectives are met
• Establish metrics and regular reporting mechanisms for measuring business goals are met
• Evaluate solution designs and complex business and technical requirements, and communicate inherent risks and solutions to technical and non-technical business owners
• Support deep dive assessments and ad-hoc data analysis requests
• Deliver findings, recommendations and remediation steps for all activities

Skills, Experience & Competencies

• Bachelors degree required
• PMP or CSPM certification preferred.
• 3 years of Technical Program Management
• Strong organizational skills.
• Some technical chops to establish credibility with engineers and get stuff done quickly.
• A proven ability to communicate and collaborate effectively with almost any stakeholder.
• Familiar or interest in the following: software development lifecycle (SDLC), project management methodologies (e.g. Agile, Scrum).
• Ability to support vendor engagements through requests for information (RFIs) and requests for proposals (RFPs) to identify qualified technology suppliers and negotiate business terms.
• Ability to lead projects by setting priorities, measurable objectives, cross-functional dependencies, planning, resourcing, scheduling, budgeting, implementation and subsequent monitoring with informal authority.
• Ability to take initiative and build productive relationships across teams and organizational levels.
• Ability to serve as a trusted consultant to internal customers and represent users and customers in every thought and interaction.
• Excellent information organization, timeline tracking and communication skills, with attention to detail.
• Excellent project management, planning, analytical and interpersonal skills.
• Experience in a large-scale cloud business.
• Able to effectively communicate project concepts and elements with technical and non-technical stakeholders.
• Ability to develop and maintain strong professional working relationships with staff, clients, partners, vendors, competitors at all organizational levels.
• Comfortable working in a matrix environment.
• Strong business writing skills.
• Strong oral and presentation communications skills.
• Self-motivated team player.
• Well-rounded with strong analytical curiosity.
• Highly organized with great attention to detail.
• Strong follow-through on commitments.
• Quickly recognize multiple solutions to a problem, evaluate and provide options.
• Demonstrated ability to coach, mentor, and teach team members.
• Maintain honesty and integrity at a high level.
• Calm under pressure.
• Quick to adapt to new organizational cultures.
• Possess strong meeting facilitation skills.
• Experience and competencies with MS Project, MS Visio, MS SharePoint and MS Office
• Infrequent travel may be required

Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
#LI-NO1
Responsibilities

• Leading the end to end delivery of a salesforce projects
• Work directly with clients to translate business objectives into technical requirements
• Communicate directly with clients and manage implementations and customization projects
• Accurately manage scope, risks, and issues during project lifecycle process
• Stay up to date with new features and product launches from Salesforce and other technology partners
• Lead delivery teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system and user testing, deployment, training and post go live support
• Manage customer relationships and day-to-day interactions & escalations
• Define project short and long-term goals, identify success criteria, and coordinate client and delivery resource roles and responsibilities
• Drive delivery teams to produce ontime, high quality, scalable and suitable services and deliverables
• Own and manage the product backlog and priority of work
• Established deployment strategy for implementing salesforce.com changes

Qualifications

• 6 - 10 years as a strategic PgM of progressively more complex and large scale initiatives
• Strong knowledge of financial principles around capital versus expense related to capital vs operating expense required
• An industry standard process management certification is required. (College degree of same specialty may be substituted) Example certifications such as
• Project Management Institute's Project Management or Agile Professional
• Lean Six Sigma
• A master's degree in project management, healthcare or computer science is preferred. Related job experience may substituted
• Experience in the healthcare industry strongly preferred
• Proficient in Microsoft products such as Outlook, Project, PowerPoint, Excel, Word
• Proficient in Visio or equivalent process mapping tool
• Proficient in ServiceNow Project Management or equivalent project management tool
• Proficient in Apptio financial management or equivalent financial management tool