1 Student Account Specialist II Job in Morristown, TN
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Student Account Specialist II
$37k-45k (estimate)
Part Time | Colleges & Universities
2 Weeks Ago
Tennessee Board of Regents is Hiring a Student Account Specialist II Near Morristown, TN
Job Title: Student Account Specialist II
Campus Location: Morristown Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)Job Purpose: The Student Account Specialist II provides support services to the Cashier Office under the supervision of the Accountant I. The Student Account Specialist II is responsible for invoicing, processing bookstore authorizations, reconciliations, processing fee waivers/discount forms, processing repayment agreements, processing returned payments/direct deposits, scanning and indexing accounts receivable documents, processing bankruptcy claims, monitoring void receipts, and processing holds. The incumbent also provides back up responsibilities for specific Cashier Office personnel and other duties as assigned.
Essential Job Functions
Shares information readily with others and listens effectively, showing openness to new ideas
Treats team members with dignity and trust and shows respect for others’ race, nationality, gender, age, background, perspectives, experience and style.
Displays a high degree of personal effectiveness; pursues objectives with consistent determination. Willing and prepared to accept personal responsibility for actions, both positive and negative.
Treats team members with respect. Willingly responds to requests for assistance from team members.
Respects the College’s rich heritage and historical achievements by embracing important changes that advance the College’s mission while honoring the past.
Exercises discretion and forethought in the efficient utilization of organizational resources, showing respect for the organization’s generous benefactors and supporters.
Leadership & Supervisory: The incumbent receives limited supervision. Most tasks are performed without guidance from others. No responsibility for leading or supervising others.
Working Conditions: Working conditions in the office are clean and well-lit; limited interruptions and moderate noise level. Occasional fluctuations in temperature and humidity level within the office.
Physical Demands (including Requirements For Travel Or Working Nights/weekends/holidays)
Campus Location: Morristown Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)Job Purpose: The Student Account Specialist II provides support services to the Cashier Office under the supervision of the Accountant I. The Student Account Specialist II is responsible for invoicing, processing bookstore authorizations, reconciliations, processing fee waivers/discount forms, processing repayment agreements, processing returned payments/direct deposits, scanning and indexing accounts receivable documents, processing bankruptcy claims, monitoring void receipts, and processing holds. The incumbent also provides back up responsibilities for specific Cashier Office personnel and other duties as assigned.
Essential Job Functions
- Creates and mails invoices for accounts (student/non-student, third parties, etc.) using Banner Accounts Receivable ERP system. Monitors payment of invoices and application of payments within the Banner Accounts Receivable ERP system. Prepares payment reports for cashiers for posting of third-party payments. Place/revise holds as needed. Scan and index associated documents into the Banner Document Management System.
- Create and submit authorizations for campus bookstore charges for third-party contracts, scholarships, institutional assistance, etc. Reconciles authorizations to invoices from bookstore. Completes check requests for payment of bookstore invoices and submits to the Accountant I. May required posting of bookstore charges to student accounts in the Banner Accounts Receivable ERP system.
- Reviews fee waivers/discount forms for eligibility, completeness, and applies appropriate rules and regulations. Types and mails letters associated with ineligible/incomplete forms and monitors for follow up actions. Assign exemptions in Banner Accounts Receivable ERP system. Coordinate out of state waivers for athletes and honor students with various departments. Complete and maintain forms. Maintain excel spreadsheet for coding exemptions in Banner for submitting to the Admissions Office each term. Scan and index documents into the Banner Document Management System.
- Reconciles assigned accounts. Creates and submits journal entries to Accountant I. Responsible for journal entries accruing accounts receivable invoices for fiscal year-end.
- Processes returned checks and direct deposits. For student and non-student returned payments: identify student associated with return, apply appropriate rules; generate appropriate communication notices to students; monitor for payment. For non-payment, complete required memos and perform required actions. For non-student and non-payment, submit required paperwork to write off account. For returned direct deposit notifications, identify associated student, generate appropriate communication, make necessary adjustments in Banner to reissue a paper check.
- Process bankruptcy claim forms: identify chapter filed, review documents, submit proof of claim forms to Attorney General’s office, and appropriately update accounts for all appropriate actions (discharges/collections).
- Scan and index various accounts receivable documents into Banner Document Management System. Review void receipts, pull void receipts for Touchnet Ucommerce, and reconcile void receipts. Submit reconciliation monthly to the Director for review. Provide customer service. Provide backup support as needed.
- May perform other duties as assigned.
- Associate’s Degree.
- Two years’ experience in Accounts receivables.
- Working knowledge of computers, basic business software, and Internet.
- Keyboarding skills, including calculator.
- Basic arithmetic skills.
- Minimum of one-year customer service experience, face-to-face and over the phone.
- Banner experience
Shares information readily with others and listens effectively, showing openness to new ideas
Treats team members with dignity and trust and shows respect for others’ race, nationality, gender, age, background, perspectives, experience and style.
Displays a high degree of personal effectiveness; pursues objectives with consistent determination. Willing and prepared to accept personal responsibility for actions, both positive and negative.
Treats team members with respect. Willingly responds to requests for assistance from team members.
Respects the College’s rich heritage and historical achievements by embracing important changes that advance the College’s mission while honoring the past.
Exercises discretion and forethought in the efficient utilization of organizational resources, showing respect for the organization’s generous benefactors and supporters.
Leadership & Supervisory: The incumbent receives limited supervision. Most tasks are performed without guidance from others. No responsibility for leading or supervising others.
Working Conditions: Working conditions in the office are clean and well-lit; limited interruptions and moderate noise level. Occasional fluctuations in temperature and humidity level within the office.
Physical Demands (including Requirements For Travel Or Working Nights/weekends/holidays)
- Uses computer, keyboard, and mouse intermittently throughout the workday, sometimes for extended periods of time. Requires working with a computer and sitting/standing for extended periods.
- Communicates with internal and external contacts by telephone, e-mail, and faxes intermittently throughout the workday.
- Moves file folders, paperwork, etc. within the office; moves between printer, desk, copier.
- Walks to other buildings to perform specific tasks/duties (may include walking up/down steps or ramps).
Job Summary
JOB TYPE
Part Time
INDUSTRY
Colleges & Universities
SALARY
$37k-45k (estimate)
POST DATE
06/08/2024
EXPIRATION DATE
07/06/2024
WEBSITE
tbr.edu
HEADQUARTERS
BARTLETT, TN
SIZE
15,000 - 50,000
FOUNDED
1972
TYPE
Private
REVENUE
$1B - $3B
INDUSTRY
Colleges & Universities
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