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Desktop Support Technician
JOB RESPONSIBILITIES
• Resolves technical issues with operating systems, hardware, software, and network connectivity. Answer’s end-user technology questions on site and provides general information regarding departmental computing policies and service agreements.
• Install, configure, and troubleshoot desktops, laptops, printers, multifunctional copier/scanners, mobile devices, and other devices as required.
• Break-fix best practices for workstation hardware, applications, mobility, full network connectivity, and user configuration.
• Provides support for Office 365 tools and communicates best practices for use of all core business services.
• Minimum of 4 years’ experience providing end-user support for MAC OSX and Microsoft OS with at least basic understanding of network infrastructure.
• Experience troubleshooting MAC OSX via GUI and terminal, common MAC applications and Apple hardware platforms.
• Ensures that all devices meet our security standards regarding encryption, management, and protection prior to connecting them to the network.
• Manages all assigned work using ticketing system. Logs all activities and case updates in a timely and detailed manner while providing global support for Sony Corporation of America.
• Provide clear ownership, resolution of incidents assigned by the team to agreed SLA’s and SOP’s.
• Collaborates with other teams to help identify root causes of problems and provides feedback to improve processes and technologies.
• Provide project-based support on desktop applications, including updates, rollouts, and customizations and integrations relating to the desktop.
• Maintain inventory and update asset management system.
• Contributor for adding knowledge articles for project rollouts and business services.
QUALIFICATIONS FOR POSITION
• Bachelor’s Degree in the field of Computer Science and two years or more related work experience; significant relevant experience can be substituted for formal education.
• ITIL V3 Certification preferred.
• Minimum 2 years of hands-on IT experience (Azure, AD, O365, Windows 10, DNS/DHCP)
• Prior experience working in customer service environment, support center or desktop support.
• Excellent computer and customer service and desktop skills with tact in dealing with demanding customers.
• Experience with standard imaging on MAC Desktops and knowledgeable in quarterly OS testing.
• Ability to plan and prioritize work while responding to rapidly changing priorities.
• Experience with an IT Service Management ticketing system.
• Perform installs, moves, add, changes and decommission of computer equipment including Data and Application Recovery.
• Knowledge using remote management tools that include a Citrix environment using VDI’s.
• Strong written and oral communication skills.
• Team player who enjoys working collaboratively as part of a team as well as working. independently to produce results.
• Professional appearance, punctuality and a sense of urgency is required.
• Able to interact with clients and colleagues at all organizational levels.
Contractor
IT Outsourcing & Consulting
$55k-69k (estimate)
06/26/2024
08/25/2024
tentek.com
GLENDALE, CA
25 - 50
1989
Private
ALLEN TENG
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Desktop Support include Troubleshooting, Customer Service, Operating System, Desktop Support, Computer Science, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.